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PAYMENT, SHIPPING + RETURNS

PAYMENT

    PAYMENT METHODS

    • Direct orders - bank transfer only
    • Online - PayPal
    • Bank details are noted on the invoice

    PRICE & PAYMENT

    • Should you wish to confirm your order with ViCTOR, you are required to agree to the TERMS of TRADE whereupon you agree to pay the price as quoted
    • For "Boutique" orders, a non refundable deposit of 60% shall be paid to ViCTOR on agreeing to these Terms of Trade
    • The price does not include any styling and/or fitting alterations during the making of these dresses. All styling/fitting alterations are subject to approval by ViCTOR and will be an additional cost
    • The balance of the price (less deposit but plus additional costs, if required) is to be paid before the finished dresses are shipped  

    STANDARD COMPLETION TIME

    • BRIDAL/BRIDESMAID/CUSTOM ORDERS WILL BE COMPLETED WITHIN OUR STANDARD 8-16 WEEK TIME FRAME. IF YOU REQUIRE YOUR ORDER SOONER, PLEASE CHECK OUT OUR 'RUSH MY ORDER' OPTION
    • SHOP/READY-TO-WEAR ORDERS WILL BE SHIPPED IMMEDIATELY AFTER PAYMENT IS RECEIVED

    SHIPPING

    SHIPPING NEW ZEALAND

    • FREE STANDARD COURIER (one courier per order)
    • 1-3 DAYS TARGET DELIVERY
    • AS DRESSES ARE NZ MADE, YOU WILL NOT INCUR ANY ADDITIONAL COSTS

    SHIPPING AUSTRALIA

    • FREE STANDARD INTERNATIONAL COURIER (one courier per order)
    • 2-6 DAYS TARGET DELIVERY
    • A 10% GST CHARGE MAY BE APPLIED BY AUSTRALIAN CUSTOMS FOR ORDERS OVER $1000 
    • VICTOR TAKES NO RESPONSIBILITY FOR ADDITIONAL TAX OR DUTY CHARGES INCURRED BY YOUR LOCAL CUSTOMS OFFICES

    SHIPPING INTERNATIONAL

    • STANDARD INTERNATIONAL COURIER (one courier per order)
    • 2-6 DAYS TARGET DELIVERY
    • 50 NZD FOR ORDERS UNDER 1000 NZD | 80 NZD FOR ORDERS OVER 1000 NZD
    • VICTOR TAKES NO RESPONSIBILITY FOR ADDITIONAL TAX OR DUTY CHARGES INCURRED BY YOUR LOCAL CUSTOMS OFFICES

    RETURNS

    • In the event you no longer wish to have your gowns made by ViCTOR, you will be required to cover the cost of any materials that have been purchased, as well as any incurred labour costs. 
    • You also acknowledge and agree that your 60% deposit will not be refundable (unless otherwise agreed at ViCTOR's sole discretion)
    • Exchanges/returns: Due to the gown being made to order to yours &/or your bridesmaid's specific size & colour requirements, ViCTOR cannot accommodate requests for exchanges or returns under any circumstances
    • ViCTOR is in no way liable to you for any dissatisfaction with the dresses based on a change of mind – or based on any incorrect details / requirements that you have provided to ViCTOR. Including (but not limited to) the style, colour and size of the dresses. 
    • You will be responsible for any delays in respect to the time frames as set out from the consultations or any additional costs. In all other situations ViCTOR’s liability is limited to the amount of your deposit and ViCTOR will not be liable to you for any consequential, indirect or special damages or loss of any kind whatsoever

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